Cancellation and Refund Policy

Samskruthi Airlines

Cancellation and Refund Policy for Flight Bookings

1. Acceptance of Terms

By using Samskruthi Airlines flight booking services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all bookings made through our website, mobile application, or any other booking channels.

2. Booking and Payment

2.1 Booking Process

• All bookings are subject to availability and confirmation
• Passenger information must be accurate and complete
• Passport details must be valid and not expire before travel
• Special assistance requests should be made at the time of booking

2.2 Payment Terms

• Full payment is required at the time of booking
• We accept major credit cards, debit cards, and net banking
• Prices are subject to change until payment is completed
• Additional charges may apply for seat selection and extra services

3. Cancellation and Refund Policy

3.1 Cancellation Rules

• Cancellation policies vary by fare type and booking class
• Refundable tickets: Full refund minus applicable fees
• Non-refundable tickets: No refund, but may be eligible for credit
• Cancellation fees may apply based on the time of cancellation

3.2 Refund Processing

• Refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method
• Processing fees may be deducted from refunds
• Refund amounts are subject to fare rules and conditions

4. Baggage Policy

4.1 Checked Baggage

• Free baggage allowance varies by fare class and route
• Economy Class: 15kg check-in baggage included
• Business Class: 30kg check-in baggage included
• Excess baggage charges apply for additional weight

4.2 Cabin Baggage

• One cabin bag up to 7kg is allowed
• Personal item (handbag, laptop bag) is permitted
• Size restrictions: 55cm x 40cm x 20cm
• Liquids must comply with security regulations

5. Flight Changes and Modifications

5.1 Change Policy

• Flight changes are subject to availability and fare difference
• Change fees may apply based on fare type
• Changes must be made before the scheduled departure time
• Same-day changes may have additional restrictions

5.2 Name Changes

• Name changes are generally not permitted
• Minor corrections may be allowed with supporting documents
• Name change fees may apply
• Government-issued ID must match the name on the ticket

6. Passenger Responsibilities

• Arrive at the airport at least 2 hours before domestic flights
• Arrive at the airport at least 3 hours before international flights
• Carry valid government-issued photo identification
• Comply with all security and immigration requirements
• Follow airline safety instructions and regulations
• Inform the airline of any special assistance needs

7. Force Majeure and Flight Disruptions

Samskruthi Airlines shall not be liable for any delay, cancellation, or disruption of flights due to circumstances beyond our control, including but not limited to:

• Weather conditions and natural disasters
• Air traffic control restrictions
• Government regulations and security measures
• Technical issues with aircraft or airport facilities
• Pandemic-related restrictions and health protocols

8. Data Protection and Privacy

We are committed to protecting your personal information in accordance with applicable data protection laws. Your personal data will be used for:

• Processing your booking and providing flight services
• Communicating important flight information
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Fraud detection, prevention, and ensuring secure transactions
• Providing personalized offers, promotions, and loyalty benefits (if opted in)
• Sharing necessary information with partners such as airports, hotels, or service providers for smooth travel experience
• Maintaining records for safety, security, and operational efficiency
• Analyzing data for service improvements and business insights (with safeguards to protect your privacy)

9. Limitation of Liability

Samskruthi Airlines' liability is limited to the cost of the ticket in case of:

• Flight delays or cancellations
• Lost or damaged baggage
• Denied boarding due to overbooking
• Other operational issues

We are not liable for any indirect, consequential, or punitive damages.

10. Governing Law and Disputes

These terms are governed by the laws of India. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

11. Updates to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated terms.

Nefway Ride

Cancellation and Refund Policy for Ride Bookings

1. Service Agreement

By using Nefway Ride services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all ride bookings made through our website, mobile application, or any other booking channels.

2. Booking and Payment

2.1 Ride Booking Process

• All ride bookings are subject to driver availability and confirmation
• Passenger information must be accurate and complete
• Pickup and destination addresses must be clearly specified
• Special assistance requests should be made at the time of booking
• Booking can be made up to 30 days in advance

2.2 Payment Terms

• Payment options include cash, card, digital wallets, and UPI
• Estimated fare is provided before booking confirmation
• Final fare may vary based on actual distance and time
• Additional charges may apply for tolls, parking, and waiting time
• Peak hour surcharges may apply during high-demand periods

3. Cancellation and Refund Policy

3.1 Cancellation Rules

• Free Cancellation: Cancel within 5 minutes of booking without any charges
• Standard Cancellation: Cancel before driver arrives - ₹50 cancellation fee
• Driver Arrived: Cancel after driver arrives - ₹100 cancellation fee
• No-Show: If driver waits more than 5 minutes - ₹150 cancellation fee
• Emergency Cancellation: Medical emergencies may be considered for fee waiver

3.2 Refund Processing

• Refunds will be processed within 3-5 business days
• Refunds will be credited to the original payment method
• Cash payments: Refunds processed to registered bank account
• Refund amounts are subject to cancellation fees and charges
• Partial refunds may apply for rides already started

4. Vehicle and Service Standards

4.1 Vehicle Categories

• Economy: Hatchback and sedan vehicles
• Comfort: Premium sedan and SUV vehicles
• Luxury: High-end luxury vehicles
• Shared: Pool rides with other passengers

4.2 Service Guarantees

• Clean and well-maintained vehicles
• Professional and licensed drivers
• GPS tracking for safety and route optimization
• 24/7 customer support
• Insurance coverage for passengers

5. Ride Modifications and Changes

5.1 Route Changes

• Route changes are allowed during the ride
• Additional charges apply for significant detours
• Driver has the right to refuse unsafe route changes
• Final fare will be calculated based on actual distance

5.2 Passenger Changes

• Number of passengers must match vehicle capacity
• Additional passengers may require vehicle upgrade
• Child seats available upon request (additional charges apply)
• Wheelchair accessibility available for specific vehicles

6. Passenger Responsibilities

• Be ready at the pickup location at the scheduled time
• Carry valid government-issued photo identification
• Treat drivers with respect and follow safety guidelines
• Inform about any special requirements at booking time
• Pay the correct fare as displayed in the app
• Report any issues or concerns immediately

7. Force Majeure and Service Disruptions

Nefway Ride shall not be liable for any delay, cancellation, or service disruption due to circumstances beyond our control, including but not limited to:

• Traffic congestion and road closures
• Weather conditions and natural disasters
• Government regulations and restrictions
• Technical issues with vehicles or app services
• Driver unavailability or emergencies

8. Data Protection and Privacy

We are committed to protecting your personal information in accordance with applicable data protection laws. Your personal data will be used for:

• Processing your ride booking and providing transportation services
• Communicating important ride information and updates
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Ensuring passenger safety and security

9. Limitation of Liability

Nefway Ride's liability is limited to the cost of the ride in case of:

• Ride delays or cancellations
• Vehicle breakdowns or technical issues
• Driver unavailability
• Other service-related issues

We are not liable for any indirect, consequential, or punitive damages. Passengers are advised to have appropriate insurance coverage.

10. Governing Law and Disputes

These terms are governed by the laws of India. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

11. Updates to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated terms.